Frequently Asked Questions

  • What time is check-in and check-out at the hotel?

    Check In 3:00 pm

  • What is the hotel's policy regarding early arrivals and late departures?

    Early check in: Subject to availability after 7:00 am. 50% of the rack rate will be charged, granting the room.

  • What is the minimum age to check in at the hotel?

    18 years old

  • Where is the hotel located?

    The hotel is located 4 minutes walk from the center of San Andrés Islands.

  • Do you offer free parking?

    No. Parking is allowed on the street.

  • What is the nearest airport?

    Gustavo Rojas Pinilla International Airport.

  • Do you offer private transportation service?

    No.

  • Do you offer a day pass?

    No.

  • How can I book my birthday at the hotel or other types of events at the restaurant?

    Through the reservation office.

  • Reservation center:

    57(601)5875266

  • What are the hotel's plans?

    Accommodation.

  • Can I book multiple rooms?

    Yes, through our website or Call Center.

  • Can I bring food and drinks?

    The entry and consumption of food and drinks is permitted in the rooms.

  • What payment methods are offered on the website and at the hotel?

    Cash, credit and debit cards, all payment methods.

  • What is the hotel's cancellation policy?

    Cancellations and modifications: guaranteed reservations that are not

  • What is the smoking policy at the hotel?

    Anti-Tobacco Law Policy: In our establishment we do not supply tobacco

  • Does the hotel allow pets?

    Pets are not allowed.

  • What type of currency is accepted at the hotel?

    Colombian pesos and US dollars at the rate established by the hotel.

  • What is the weather like at the destination?

    The climate is warm, the average temperature ranges from 26º to 30º.

  • Should I bring an electrical adapter?

    The voltage of San Andres Islands is 110 Volts

  • How does public transport work?

    Buses de 6:00 am a 11:00 pm

  • Is the city water drinkable?

    It is not suitable for human consumption. Bottled water should be consumed.